Frequently asked questions
Quickly find out if we’ve already addressed your query
How do I set up a standing order for a product?
Establishing a standing order for our products allows you to receive the newest lot available on a regular schedule. Standing orders guarantee product inventory, eliminate the need for multiple purchase orders and ensure firm pricing from first to last shipment. Standing orders do not require the commitment of a contract and can be altered or canceled as noted per our cancellation policy. To set up a standing order, please contact our Customer Care team at 800-228-6090. Check out the lot release schedule.
What is your cancellation policy?
Standing order cancellations will be accepted up to one week prior to scheduled shipping date.
Where can I get pricing information?
Contact our Customer Care team at 800-228-6090 and we will be happy to provide you with current pricing. Prices are subject to change without notice.
What payment methods do you accept?
At the time you place your order you can pay by credit card or choose to receive an invoice and pay by check. We accept Visa, MasterCard, Discover, and American Express. Payments via ACH are also accepted; contact our Finance team at 800-843-0912 if you are interested. All accounts are net 30 days.
What is your same-day shipping cutoff time?
Orders placed before 2:00 p.m. CST will be shipped same-day. All orders placed after this time will be shipped the following business day. Perishable items ordered after Thursday at 2:00 p.m. CST through Friday will be shipped the following Monday, as they cannot be shipped over the weekend.
How do you ship orders?
Under normal circumstances, domestic orders placed before 2:00 p.m. CST will be shipped the same day they are received. Our standard shipping is UPS Priority for blood products and via UPS Ground for dry goods. If you experience delays in receiving your order, contact us immediately so we can help to confirm the status of your order.
How do I get my order’s tracking number?
Contact our Customer Care team at 800-228-6090 and we will provide you with your order’s tracking number. If an email address is provided when the order is placed, all tracking information will be provided to that address.
How much will shipping cost?
When you place an order, we can provide you with the carrier’s cost estimate based on the shipping method for the product ordered and your location. After your order has shipped, you can contact our Customer Care team at 800-228-6090 to obtain your exact shipping/handling charge.
What carriers do you use?
Our primary carrier is UPS. For locations not serviced by UPS, we will use FedEx. For international shipments, you will work with our Streck International Customer Care team.
Do you use 3rd party billing?
We do not accept 3rd Party billing. Our freight is prepaid and added to your invoice.
How do I change or add a new ship-to address to my account?
Contact our Customer Care team at 800-228-6090. We will ask for the complete ship-to address and determine if a location has moved or if this is an added drop-ship location.
How do I obtain a copy of the packing slip for my order?
Contact our Customer Care team at 800-228-6090 and request that we provide you with a copy of your order’s packing slip.
What is your return policy?
We accept returns on certain dry good items within 10 business days of delivery date. Blood-based products and vacuum tubes are not eligible for return. The following items are eligible for return and a credit if deemed restockable:
- All Temp-Chex thermometers
- Sickle Test Rack
- ESR Rack Clip
- ESR-10 Manual Rack
- ESR Paper
- Diesse Systems Paper
No credit will be issued on product that is returned without the authorization of Streck. All products that are qualified for return will be assessed a 15% restocking fee. The customer will be responsible for return freight charges. All qualified items must be returned in their original, undamaged packaging, including package inserts, to be eligible for credit.
How do I initiate a return?
Contact our Customer Care team at 800-228-6090 and if your item(s) meets our return requirements, we will guide you through our return process.
How will I receive a credit on a return?
Once we receive your return, we will inspect it to determine if it is restockable. If it is, we will issue a credit to your account.
What happens in the event of a damaged shipment or I am unsatisfied with my order?
We take such matters very seriously and will look at each case individually. We may request photos of the damaged contents in your order. In the event of damage or leaking vials, you may be asked to send the order back for QA inspection. If after review of the situation we determine that a replacement order is warranted, we will send it to you at no cost, subject to availability. Please contact our Customer Care team for assistance.
When will the invoice be available?
Your invoice will be available the morning after your order has shipped.
How can I obtain a copy of my invoice?
Contact our Finance department at 800-843-0912 and they will provide you with a copy.
What are your payment terms?
Our terms are net 30 days. Freight is prepaid and added to the total cost of the order.
Where can I mail my payment?
Our accounts receivable address is:
P.O. Box 45625
Omaha, NE 68145
If you would like to send your payment overnight, please use this address:
7002 S. 109th St
La Vista, NE 68128
How do I update my billing address?
You can contact our Finance department at 800-843-0912 to update your billing address.