M-F: 8 a.m. – 5 p.m. CST
Streck’s Technical Services department consists of a team of medical laboratory scientists that are readily available to assist with product technical questions. As laboratory professionals, they understand the laboratory’s critical role in providing accurate results for quality patient care, and they are familiar with lab regulations and quality initiatives. The Technical Services team is committed to providing timely, helpful service. Live support is only a phone call away!
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Frequently asked questions
Where can I find the COC – Certificate of Compliance?
Certificates of Compliance can be found on each product page under the Resources section.
Where can I find the IFU – Instructions for Use?
The current revision for each product can be found on the product page in the Resources section or at streck.com/ifu.
What does Rx Only mean in reference to the product?
The Rx Only designation is required by the U.S. FDA for IVD products that are not sold direct to consumer or over-the-counter (OTC). The designation is listed on all U.S. FDA cleared Streck products.
Where can I find lot-specific assays?
Assays for active in-date and archived lots are listed on the product page.
What do I do if I recover values outside of the control assay range?
If you are recovering results outside of the assay range for the lot, please contact Streck Technical Service at 800-843-0912 x7510 so we can help investigate the problem. Please have the product name, lot number, instrument name and specific results available. Streck Technical Service can also be contacted at [email protected].
Do any products contain latex?
Latex is not present in any product manufactured by Streck.
Where can I find Streck’s ISO certification?
Streck is certified to MDSAP/ISO 13485:2016. Click here to view certification.
Where can I find the SDS – Safety Data Sheets and Exemption letters?
SDS or Exemption letters can be found on each product page in the Resources section. Exemption letters are issued when an SDS is not required.
Where can I find the product’s expiration date?
The expiration date listed on the vial label determines the last date the product should be used. This date supersedes the date the individual product vial was put into use.