Customer Service

Call our Customer Care team at 800-228-6090 or email your order to [email protected]. U.S. customers can also submit an online order here.

Establishing a standing order for our products allows you to receive the newest lot available on a regular schedule. Standing orders guarantee product inventory, eliminate the need for multiple purchase orders and ensure firm pricing from first to last shipment. Standing orders do not require the commitment of a contract and can be altered or canceled as noted per our cancellation policy. To set up a standing order, please contact our Customer Care team at 800-228-6090. Check out the lot release schedule.

Standing order cancellations will be accepted up to one week prior to scheduled shipping date.

Contact us by email at [email protected] or call our Customer Care team at 800-228-6090 with your request. If your order has not already shipped, we will make the change or cancel it for you.

Contact our Customer Care team at 800-228-6090 and we will be happy to provide you with current pricing. Prices are subject to change without notice.

At the time you place your order you can pay by credit card or choose to receive an invoice and pay by check. We accept Visa, MasterCard, Discover, and American Express. Payments via ACH are also accepted; contact our Finance team at 800-843-0912 if you are interested. All accounts are net 30 days.

Orders placed before 2:00 p.m. CST will be shipped same-day. All orders placed after this time will be shipped the following business day. Perishable items ordered after Thursday at 2:00 p.m. CST through Friday will be shipped the following Monday, as they cannot be shipped over the weekend.

Under normal circumstances, domestic orders placed before 2:00 p.m. CST will be shipped the same day they are received. Our standard shipping is UPS Priority for blood products and via UPS Ground for dry goods. If you experience delays in receiving your order, contact us immediately so we can help to confirm the status of your order.

Contact our Customer Care team at 800-228-6090 and we will provide you with your order’s tracking number. If an email address is provided when the order is placed, all tracking information will be provided to that address.

When you place an order, we can provide you with the carrier’s cost estimate based on the shipping method for the product ordered and your location. After your order has shipped, you can contact our Customer Care team at 800-228-6090 to obtain your exact shipping/handling charge.

Our primary carrier is UPS. For locations not serviced by UPS, we will use FedEx. For international shipments, you will work with our Streck International Customer Care team.

We do not accept 3rd Party billing. Our freight is prepaid and added to your invoice.

Contact our Customer Care team at 800-228-6090. We will ask for the complete ship-to address and determine if a location has moved or if this is an added drop-ship location.

Contact our Customer Care team at 800-228-6090 and request that we provide you with a copy of your order’s packing slip.

We accept returns on certain dry good items within 10 business days of delivery date. Blood-based products and vacuum tubes are not eligible for return. The following items are eligible for return and a credit if deemed restockable:

• • All Temp-Chex thermometers

• • Sickle Test Rack

• • ESR Rack Clip

• • ESR-10 Manual Rack

• • ESR Paper

• • Diesse Systems Paper

No credit will be issued on product that is returned without the authorization of Streck. All products that are qualified for return will be assessed a 15% restocking fee. The customer will be responsible for return freight charges. All qualified items must be returned in their original, undamaged packaging, including package inserts, to be eligible for credit.

Contact our Customer Care team at 800-228-6090 and if your item(s) meets our return requirements, we will guide you through our return process.

Once we receive your return, we will inspect it to determine if it is restockable. If it is, we will issue a credit to your account.

We take such matters very seriously and will look at each case individually. We may request photos of the damaged contents in your order. In the event of damage or leaking vials, you may be asked to send the order back for QA inspection. If after review of the situation we determine that a replacement order is warranted, we will send it to you at no cost, subject to availability. Please contact our Customer Care team for assistance.

Your invoice will be available the morning after your order has shipped.

Contact our Finance department at 800-843-0912 and they will provide you with a copy.

Our terms are net 30 days. Freight is prepaid and added to the total cost of the order.

Our accounts receivable address is:
Streck
P.O. Box 45625
Omaha, NE 68145

If you would like to send your payment overnight, please use this address:
Streck
7002 S. 109th St
La Vista, NE 68128

You can contact our Finance department at 800-843-0912 to update your billing address.