Customer Service / Ordering Information

To place orders, please call our Customer Service Department at 800-228-6090. Written orders should be sent to:
Streck, Customer Service Department
P.O. Box 45625,
Omaha, NE 68145-0625

Fax 402-333-6017

Standing Orders
For convenience, all Streck products may be ordered for scheduled delivery dates. Standing orders guarantee product inventory, eliminate the need for multiple purchase orders and ensure firm pricing from first to last shipment. Standing orders also secure the longest-dated product with each shipment.* Standing orders do not require the commitment of a contract and can be altered or canceled as noted below (see Cancellations and Change of Order). Renewal reminders are issued immediately after the last shipment to ensure continuous product delivery.
*Full-stated dating is not guaranteed for every schedule.

What are the schedules for products on standing order?
Check the Standing Order Schedules.

Shipping Information
Shipping and handling costs are prepaid and added to the invoice. All costs associated with the freight charges are intended to cover the process, preparation and transport of your order. Streck reserves the right to select the shipping method of your order based on your location and the current weather conditions to ensure the integrity of the product at the time of arrival. Perishable products are shipped air freight, packed in ice and are scheduled for 2-day transit.

Damages or Delay in Transit
Title shall pass to the purchaser upon delivery to the carrier. If the purchaser receives merchandise in broken or damaged condition, he/she should insist that the carrier note the damage or breakage on the delivery receipt. The transportation company acts as the agent for the purchaser. Streck is not responsible for loss of, damage to, or delay concerning goods after delivery to the carrier. Blood-based products cannot be returned.

Cancellations and Change of Order
Standing-order cancellations will be accepted up to one week prior to scheduled shipping date. Written cancellations may be faxed to Customer Service at 402-333-6017. Upon receipt of your cancellation, a confirmation will be faxed to you within one business day.

Payments may be mailed to Streck, Inc., P.O. Box 45625, Omaha, NE 68145-0625.

Prices and Terms
Prices are subject to change without notice. Terms are net 30 days. For questions concerning invoices, please call our Finance Department at 800-843-0912.

Returns and Claims
Any claim for credit or return of products, excluding instruments, must be made within 10 days of shipment of the product. No credit will be issued or product returned without the authorization of Streck. All products that are approved for return will be assessed a 15% restocking fee.

Instrument Return Policy
Any claim for credit or return of instruments for any reason must be made within 30 days of receipt of the instrument. Returns executed within 30 days of receipt will result in an automatic reassignment of the instrument title back to Streck. The customer will be responsible for return freight charges on all customer-initiated instrument returns. All instruments approved for return will be subject to a $100 return fee.

The customer must repackage the instrument(s) in its original packaging to ensure that the components do not shift during shipment. Repackaging instructions are available in the Resources section on the specific instrument page.

The customer must contact their Streck Sales Representative to obtain a return authorization number, which must be clearly marked on the outside of the package.