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Q: What is the best format to submit my data?
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A: There are several options:
• E-mail your QC data files from your instrument or LIS.
• Excel forms for most products can also be accessed from the STATS homepage or the
main menu in your STATS-Link account.
• Paper forms for select products can be requested using the request supplies
form located on the STATS homepage and the main menu in your STATS-Link account.
If you are still unsure of the best format option, please contact your sales representative or the STATS Department for
further information.
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Q: How do I e-mail my data?
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A: Please refer to the link:
STATS Data Submission via Email file
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Q: What are the criteria for submitting data using a disk?
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A:This submission option is available for instruments capable of downloading their data to a disk.
1. Only daily data can be accepted on a disk; summary data cannot be processed.
2. Disks may contain data for only one lot number. Disks containing data from multiple
numbers cannot be processed.
3. All levels of data for the same lot number should be submitted on one disk.
4. If submitting more than one shift, each shift must be submitted on a separate disk.
Please indicate which shift is on the disk by attaching a preprinted disk label and
circling the corresponding shift number, or writing the shift number directly on the disk
label.
5. If your lab has more than one instrument, data for each instrument needs to be
submitted on separate disks.
6. You may choose to submit your QC data by e-mailing QC files directly to our STATS
Department.
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Q: How do I print data from my instrument?
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A: Review the Quality Control section of your instrument manual.
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Q: When is data due?
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A: Due dates vary by product. The due date calendar for all applicable products can be found
on the STATS homepage.
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Q: What if I miss the due date? Can I submit my data late?
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A: Yes, data can be submitted at any point during the month. If it is submitted
after the data is processed for that month it will be held and processed the following month. There is no need to resubmit. Data will be
accepted up to 6 months past the expiration date.
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Q: Can I submit on-line?
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A: Not at this time. You can utilize the electronic forms available for several
products and submit via e-mail.
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Q: How do I know if you received my data?
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A: If your data is submitted via e-mail you will receive a confirmation e-mail.
If you need to check on data that was submitted by another method, please contact the STATS Department.
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Q: Can I get peer/group data?
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A: You will receive peer group data in your report if at least one other customer in your instrument group has
submitted data for the lot.
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Q: How long does it take to process my data?
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A: The average turnaround time is 6 days from the due date for the product.
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Q: I want to submit older data, how far back can I go?
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A: Data will be accepted up to 6 months past the expiration date.
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Q: What if my QC data includes data that was previously submitted?
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A: Before you submit your data electronically you should exclude these data
points from your file. On paper copies, simply draw a line through the data points previously submitted to avoid
biasing the peer group data.
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Q: What if there is data on my submission I do not want to include?
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A: Before you submit your data electronically you should exclude the data
points from your data files. On paper copies simply draw a line through the data points you would like to exclude.
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Q: How do I reorder supplies?
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A: A STATS reorder fax form is available on the STATS homepage or on the main menu in your STATS-Link account.
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Q: How do I get a copy of an assay?
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A: All product assays are available online on the individual product Web page
until each lot’s expiration date.
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